Receive warm greetings from Kenya Private Sector Alliance (KEPSA).
We wish to introduce the Ajira Digital Program, which is an initiative of the Government of Kenya under the Ministry of ICT and Digital Economy with a strategic partnership of Mastercard Foundation and being implemented by KEPSA among other partners.
Ajira Digital has continued to provide solutions to businesses in different fields including Human Resources, Finance and Accounting, Operations, and Marketing.
The Program is keen on supporting businesses in the digital transition in order to tap into globalization opportunities while improving efficiency, productivity and managing overhead costs.
Below are some of the digital solutions that you can access:
1. Digital Support services
This includes services such as:
Virtual Assistants: Businesses require administrative services such as management of appointments, billing, email communication, document preparation, and project management. Virtual assistants may be hired as personal assistants to help with administrative work, bookkeeping, or more.
Transcription and note-taking: This is a service of creating a textual transcript of audio or video recordings of various business interactions including meetings, conferences, workshops, presentations, etc., for present and future use. Outsourcing professionals to transcribe the files ensures quick turnaround time, authenticity, and high-quality files which saves time and resources for the company.
Social media associates: This is a service of managing the content on various social media for a business on platforms such as Facebook, LinkedIn, Twitter, Instagram, YouTube, etc. Such content could include news stories that are of interest to the target audience, informative posts, events, sales, offers, or any news related to the business.
Receptionists: Customers are very important to any business and great service to them is everything. Virtual receptionists and answering services offer services ensuring that calls and messages do not go unanswered and that no customer feels unimportant.
Sales and business development associates: These include services such as market research, developing business strategies, building client relationships, and identifying new business opportunities. They map and source for businesses in targeted places.
Researchers: Every modern business requires research and development services for forecasting early and future business opportunities or threats and helping prepare in advance. It helps a business find out consumers’ needs and can better advise production, direct flow of goods, services, distribution, and marketing among other such key business decisions.
Call centre agents: Outsourced call centres provide invaluable services because they focus on just one specialization – Customer Support. Call centres hire agents and train them to deliver impactful customer service across all touchpoints to support customers throughout their journey with your brand.
2. Artisans, Fundis, and other blue-collar services
Businesses seek platforms that allow them to identify credible fundis, contractors, artisans, and other blue-collar services. Such platforms offer end-to-end services that connect all parties involved to ensure value chain efficiency in their various projects.
3. Advanced IT Services
It is essential for companies to adopt advanced technologies into their daily operations to increase efficiency, improve customer service, and enhance productivity. Main services offered in this category in Software development and AI, Machine Learning and data annotation.
4. Professional services
Businesses seeking professional services such as HR, IT, Finance and Accounting can access these services by engaging Business Process Outsourcing (BPOs) or Knowledge Process Outsourcing (KPOs).
To access these digital talents and services, you can advertise directly with us at http://bit.ly/3XPgf3H or reach out directly to rgathu@kepsa.or.ke.
Please feel free to share within your business network.
Kind regards,